Frequently Asked Questions
Everything you need to know about our carbon fiber instruments.
What are the benefits of carbon fiber over traditional wood?
Carbon fiber is incredibly durable, lightweight, and resistant to temperature and humidity changes. This means your instrument won't warp or crack, making it the perfect companion for travel and outdoor performances.
How long does shipping take for a new guitar?
Standard domestic shipping typically takes 3-7 business days. For custom orders or international shipping, delivery times may vary between 2-4 weeks depending on your location and customs processing.
Do you offer a warranty on your instruments?
Yes, every KLOS guitar comes with a limited lifetime warranty covering manufacturing defects. We stand behind the quality and craftsmanship of our carbon fiber technology.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it within 30 days of delivery for a full refund, minus shipping costs, provided the instrument is in original condition.
Can I use standard guitar strings on a KLOS guitar?
Absolutely. While we ship our guitars with high-quality strings, you can use any standard acoustic or electric strings of your choice to achieve your preferred tone and feel.
Do you offer financing options?
Yes, we partner with several financing providers to offer flexible monthly payment plans at checkout, allowing you to play now and pay over time.